FAQs

Shipping Policies

All items are made-to-order and are shipped from the USA.  Here are our estimated shipping delivery times:

USA: 5-­8 business days
Canada: 6­-12 business days
World: 10-­20 business days

Your order will be sent out on average within 3 days of ordering.

International shipping:

International shipments may incur customs fees. The customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees.

Order never arrived
If your order didn't end up arriving, be sure to let us know!

First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we'd be happy to send you another order to the correct address, however, it will have to be at your cost.

If the shipping address was correct, get in touch with us at hello@dreamersofthecosmos.com making sure you quote your order number. We'll see what can be done.

Damaged Items

The last thing we want is for you to be stuck with a damaged item. If an order arrives damaged, then please get in touch with a photo within a week's time!

Wrong Size Arrived

If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out.

Return Policy

We will gladly issue store credit for any unworn products within 14 days of receiving your order.

  • Refunds are always issued to store credit
  • It can take up to 7 business days to issue your store credit once your return is received
  • Exchanges can be done using your store credit to place a new order

Do you offer exchanges?

Because every item is made-to-order, we don’t offer exchanges but you can place another order for the item or size you need with your store credit!

To return an item, please email hello@dreamersofthecosmos.com to get our mailing address. When sending your items back to us, please include your name and email address (that you used to place the order) in your note.